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HAWQ Privacy Policy – HAWQ Score App and Web Platform

Last Updated: 05/05/2026

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1. Introduction

HAWQ Score Ltd ("HAWQ", "we", "us" or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you:

  • Use the HAWQ mobile application;

  • Visit our website;

  • Register for a HAWQ Score assessment;

  • Participate in health, wellness or performance assessments;

  • Communicate with us;

  • Engage with our corporate wellness services.

 

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.

 

Disclaimer

HAWQ Score is intended for informational and wellness purposes only and is not intended to diagnose, treat, cure or prevent any disease. Users should seek advice from a qualified healthcare professional regarding any medical concerns.

 

2. Who We Are

 

Data Controller

HAWQ Score Ltd

Website: www.hawqscore.com

Email: infoy@hawqscore.com

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

 

3. Information We Collect

Personal Information

We may collect:

  • Name

  • Date of birth

  • Gender

  • Email address

  • Telephone number

  • Postal address

  • Employer details (where applicable)

 

Health and Assessment Information

We may collect information relating to:

  • Body composition measurements

  • Weight and body fat percentage

  • Blood glucose readings

  • Blood pressure

  • Heart rate

  • VO2 Max

  • Spirometry results

  • Strength testing results

  • Mobility and movement screening results

  • Lifestyle questionnaire responses

  • Smoking status

  • Alcohol consumption habits

  • Exercise and activity levels

  • Sleep and recovery information

  • Health goals

 

Photographs and Images

Where consent has been provided, we may collect:

  • Assessment photographs

  • Progress photographs

  • Profile images

 

App Usage Information

When using the HAWQ App, we may collect:

  • Device information

  • Operating system

  • App usage data

  • Login activity

  • Diagnostic information

  • Crash reports

 

Website Data

We may collect:

  • IP address

  • Browser information

  • Device information

  • Website interactions

  • Cookie data

 

4. Special Category Health Data

Many of the assessments conducted by HAWQ involve health-related information which is classified as Special Category Personal Data under UK GDPR.

 

We only process this information:

  • With your explicit consent;

  • To provide assessment services requested by you;

  • To support health and wellbeing reporting where appropriate;

  • Where otherwise permitted by law.

 

You may withdraw your consent at any time.

Withdrawal of consent may affect our ability to provide some services.

 

5. How We Use Your Information

We use your information to:

  • Deliver HAWQ assessments;

  • Calculate HAWQ Scores;

  • Generate individual reports;

  • Track progress over time;

  • Provide recommendations and insights;

  • Manage appointments;

  • Provide customer support;

  • Improve our services;

  • Maintain app functionality and security;

  • Meet legal and regulatory obligations.

 

6. Corporate Wellness Services

Where assessments are provided through an employer or corporate client:

 

Individual Results

Individual health reports are provided only to the participant unless explicit consent is given otherwise.

 

Employer Reporting

HAWQ may provide employers with anonymised and aggregated reports.

 

These reports:

  • Do not identify individuals;

  • Cannot reasonably be used to identify individuals;

  • Present data at group level only;

  • Are intended to support workforce health initiatives.

 

Examples may include:

  • Average HAWQ Scores;

  • Population-level health trends;

  • Presenteeism indicators;

  • Lifestyle trends;

  • Aggregate smoking prevalence;

  • Aggregate alcohol consumption patterns.

 

No individual health data is shared with employers without explicit consent.

 

7. Photographs and Images

 

Photographs are only captured where required for assessments or where you have provided consent.

Photographs may be used:

  • For assessment purposes;

  • For progress tracking;

  • Within the HAWQ App;

  • For marketing purposes only where separate consent has been obtained.

You may withdraw marketing consent at any time.

 

8. Legal Basis for Processing

 

We process personal data under one or more of the following legal bases:

  • Consent;

  • Performance of a contract;

  • Legitimate interests;

  • Compliance with legal obligations.

For health-related information, we rely primarily upon explicit consent and other applicable conditions under Article 9 UK GDPR.

 

9. Data Sharing

 

We may share information with:

  • Technology service providers;

  • Hosting providers;

  • Analytics providers;

  • Professional advisers;

  • Regulatory authorities where required.

We do not sell personal data.

 

10. International Transfers

 

Where data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, including:

  • UK-approved contractual clauses;

  • Adequacy decisions;

  • Equivalent data protection standards.

 

11. Data Retention

 

We retain information only for as long as necessary.

Typical retention periods include:

  • Assessment records: up to 7 years

  • Account information: while account remains active

  • Marketing preferences: until withdrawn

  • Corporate reporting data: as contractually required

Data may be retained longer where required by law.

 

12. Security

 

We implement appropriate technical and organisational measures to protect personal data, including:

  • Encryption;

  • Secure cloud storage;

  • Access controls;

  • Authentication procedures;

  • Staff training.

However, no system can be guaranteed completely secure.

 

13. Your Rights

 

Under UK GDPR you have the right to:

  • Access your information;

  • Correct inaccurate information;

  • Request deletion;

  • Restrict processing;

  • Object to processing;

  • Data portability;

  • Withdraw consent.

Requests can be made by contacting info@hawqscore.com.

 

14. Cookies

 

Our website and app may use cookies and similar technologies.

These may include:

  • Essential cookies

  • Analytics cookies

  • Performance cookies

  • Marketing cookies

You can manage cookie preferences through your browser settings.

 

15. Children

HAWQ services are intended for individuals aged 18 and over unless participation is authorised by a parent, guardian, employer programme or educational organisation.

 

16. Changes to This Policy

We may update this Privacy Policy periodically.

Any updates will be posted on our website and within the HAWQ App.

 

17. Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact:

 

HAWQ Ltd

Email: info@hawqscore.com

Website: www.hawqscore.com

 

18. Complaints

 

If you are unhappy with how your data has been handled, you have the right to complain to:

The Information Commissioner's Office (ICO)

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

 

You are encouraged to contact HAWQ first so we can attempt to resolve your concern.

Disclaimer

HAWQ Score is intended for informational and wellness purposes only and is not intended to diagnose, treat, cure or prevent any disease. Users should seek advice from a qualified healthcare professional regarding any medical concerns.

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